telescope not working HELP!!!

well as I said earlier it started to work again but its still not going up correctly....
anyway my wife gave me the receipt and I dashed to Lidl and they did a swap no questions asked...i was lucky there was one left...ill give this ago if it starts to play up agin I may be looking at purchasing something a bit more reliable..Anyways gotta work tonight so Ill not get to try it out this weekend..but hopefully soon....i was bowled over by the clarity of saturn!!! Im hooked. Thanks for the words of advise

Glad you got it sorted Rosa. Hopefully no more problems